Bitrix24 Website widget
The Bitrix24 Website Widget is a versatile tool designed to enhance user engagement and streamline communication on your website. It allows businesses to integrate various functionalities, such as live chat, forms, and feedback options, providing a seamless experience for visitors.
1. Key Features
Live Chat Integration
- Real-Time Communication: Enable instant messaging with website visitors, allowing for real-time support and engagement.
- CRM Integration: Automatically capture chat interactions and customer data in your Bitrix24 CRM, facilitating better follow-up and relationship management.
Customizable Forms
- Lead Capture Forms: Create customizable forms for lead generation, inquiries, or feedback, making it easy for visitors to get in touch.
- Drag-and-Drop Builder: Use a user-friendly form builder to design forms without coding, tailoring them to your specific needs.
2. Feedback and Surveys
Collect Visitor Insights
- Feedback Widgets: Implement feedback forms and surveys to gather visitor opinions and suggestions, helping improve your products and services.
- Customer Satisfaction Tracking: Monitor and analyze responses to assess customer satisfaction and identify areas for improvement.
3. Analytics and Reporting
Performance Monitoring
- Engagement Metrics: Track visitor interactions with the widget, including chat volume, response times, and form submissions.
- User Behavior Insights: Analyze data to understand visitor behavior and preferences, helping optimize your engagement strategies.
4. Easy Installation and Customization
Simple Integration
- Quick Setup: Easily install the widget on your website with minimal technical knowledge, ensuring a hassle-free implementation.
- Custom Branding: Customize the widget’s appearance to align with your brand’s style, including colors, logos, and messaging.
5. Multi-Channel Support
Omnichannel Communication
- Unified Experience: Integrate the widget with various communication channels, allowing users to switch between chat, email, and forms seamlessly.
- Social Media Integration: Connect with social media platforms to broaden your engagement reach and interact with customers where they are.
6. Security and Compliance
Data Protection
- Secure Data Handling: Ensure that all interactions through the widget are securely transmitted and stored, protecting sensitive customer information.
- GDPR Compliance: Configure the widget to comply with data protection regulations, offering users transparency regarding data collection and usage.